Refund policy

Return & Refund Policy

Effective Date: July'01 2026

At Sovediq, we are committed to delivering high-quality skincare products that meet our standards of safety, quality and efficacy. We want you to have a positive experience with every Sovediq purchase.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

As skincare and personal-care products are hygiene-sensitive, we accept returns only in the following circumstances:

The product received is damaged, defective or leaked.
You have received a wrong product or an incorrect quantity.
The product received is expired or has a manufacturing/packaging issue attributable to us.
The product is materially different from what was ordered.

For hygiene and safety reasons, opened, used or partially used skincare products cannot be returned, unless the product is found to be defective or damaged.

2. Reporting a Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please email us at info@sovediq.com with:

Your Order ID
A brief description of the issue
Clear photographs of the product and packaging
Unboxing/opening video, if available
Photographs of the shipping label, where applicable

We strongly recommend recording an unboxing video when opening your package, particularly for orders containing multiple products.

Our team will review the complaint and may request additional information or photographs to assess the issue.

3. Return Process

If your return request is approved, we will provide instructions for returning the product.

Please do not send any product back without receiving confirmation from our customer-care team.

Where the return is approved because of a damaged, defective or incorrect product, Sovediq may arrange a reverse pickup through its logistics partner or provide appropriate return instructions.

The product should preferably be returned in its original packaging, along with all accompanying items, accessories and promotional materials, where applicable.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to applicable payment gateway and banking timelines.

Depending on your payment provider, it may take additional time for the refunded amount to reflect in your account.

For eligible returns arising due to an error attributable to Sovediq, the applicable product and shipping charges may be refunded.

5. Replacement

Where appropriate and subject to product availability, Sovediq may offer a replacement instead of a refund for damaged, defective or incorrectly delivered products.

If the replacement product is unavailable, we may process a refund instead.

6. Non-Returnable Products

The following products are generally not eligible for return:

Products that have been opened or used
Products that have been partially consumed
Products returned without prior approval from Sovediq
Products damaged due to improper storage, misuse or handling after delivery
Products returned after the applicable complaint period
Products purchased through unauthorized sellers or third-party channels

7. Order Cancellation

Orders may be cancelled before they are dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our customer-care team for assistance.

If a prepaid order is successfully cancelled before dispatch, the eligible refund will be initiated to the original payment method.

8. Products Purchased from Other Platforms

If you purchase Sovediq products through a third-party marketplace, pharmacy, retailer or other authorized seller, the return, replacement and refund policies of that platform or seller may apply.

Please contact the platform or seller from whom the purchase was made for assistance.

9. Allergic Reactions or Skin Sensitivity

Sovediq products are formulated with carefully selected ingredients; however, individual skin responses can vary.

A product being unsuitable for an individual's skin, including personal sensitivity or an allergic reaction, does not automatically qualify the product for return or refund.

Please review the product ingredients and usage instructions before use. If you experience any unexpected or severe reaction, discontinue use and seek appropriate medical advice.

For any product-quality concern, please contact us so that our team can investigate the matter.

10. Exchanges

We do not generally offer exchanges for reasons such as change of mind, incorrect product selection, or personal preference.

Exchanges may be considered for products that are damaged, defective or incorrectly shipped, subject to verification and availability.

11. Fraudulent or Abusive Returns

Sovediq reserves the right to refuse a return, replacement or refund where there is reasonable evidence of misuse of the return policy, fraudulent activity, repeated unjustified claims, product tampering or other abuse.