Terms of Service

Effective Date: [Insert Date]

Welcome to Sovediq. These Terms of Service (“Terms”) govern your access to and use of the Sovediq website, [sovediq.com], and your purchase and use of products and services offered through the website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website.

1. About Sovediq

Sovediq is a skincare brand offering skincare and personal-care products through its website and other authorized sales channels.

Throughout these Terms, “Sovediq,” “we,” “us,” or “our” refers to Sovediq and the entity operating the website. “You,” “your,” or “customer” refers to any person accessing the website or purchasing products from us.

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information provided by you is accurate, complete and current.

• You will use the website only for lawful purposes.

• You will not use the website in a manner that could damage, disable or interfere with its operation.

If you are purchasing products on behalf of another person, you confirm that you are authorized to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices and other information displayed on the website are accurate and up to date.

However:

• Product colours and appearance may vary slightly depending on your device or display.

• Packaging, labelling or product appearance may change from time to time.

• Product availability may change without prior notice.

• We reserve the right to correct errors or inaccuracies in product information.

We may update product information, formulations, packaging or specifications from time to time, subject to applicable laws and regulatory requirements.

4. Skincare Information and Product Use

Information provided on the Sovediq website, including information relating to ingredients, skincare routines, product benefits or usage, is intended for general informational and educational purposes.

Our products are not intended to diagnose, treat, cure or prevent any disease unless expressly stated and legally permitted.

Individual skin responses may vary. Customers should read the product label, ingredients, directions for use, warnings and precautions before using any product.

If you have known allergies, sensitive skin, an existing skin condition, or concerns regarding the suitability of a product, you should seek appropriate professional advice before use.

Discontinue use and seek appropriate medical attention if you experience a severe or unexpected reaction.

5. Account Registration

Certain features of the website may require you to create an account.

You are responsible for:

• Providing accurate registration information.

• Maintaining the confidentiality of your account credentials.

• Keeping your account information up to date.

• All activity carried out through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

Sovediq reserves the right to suspend or terminate an account where there is reasonable evidence of misuse, fraud or violation of these Terms.

6. Orders and Acceptance

When you place an order through the website, you are making an offer to purchase the selected products.

After placing an order, you may receive an acknowledgement confirming that we have received your order. Such acknowledgement does not necessarily constitute acceptance of the order.

An order will be considered accepted when Sovediq confirms the order for processing or dispatch.

We reserve the right to cancel or refuse an order, including where:

• The product is unavailable.

• There is an error in product information or pricing.

• The order appears fraudulent or unauthorized.

• We are unable to verify the information provided.

• There are circumstances beyond our reasonable control.

If we cancel a prepaid order, any eligible refund will be processed through the original payment method, subject to applicable payment-processing timelines.

7. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, delivery charges and other charges will be displayed at checkout where applicable.

While we make reasonable efforts to maintain accurate pricing, errors may occasionally occur. If an incorrect price is displayed due to an obvious error, Sovediq reserves the right to cancel the affected order and refund any amount already paid.

Payments may be processed through third-party payment gateways. By making a payment, you agree to comply with the terms and conditions applicable to the relevant payment provider.

Sovediq does not ordinarily have access to or store complete card, banking or other sensitive payment credentials processed by third-party payment providers.

8. Shipping and Delivery

Orders are delivered to the shipping address provided by the customer at checkout.

Delivery timelines displayed on the website are estimates and may vary due to factors including:

• Logistics and courier delays

• Weather conditions

• Public holidays

• Remote delivery locations

• Regulatory restrictions

• Incorrect or incomplete address information

• Events beyond our reasonable control

Sovediq shall not be responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for ensuring that the delivery address, contact number and other delivery information provided at checkout are accurate.

9. Returns, Refunds and Replacements

Returns, refunds, cancellations and replacements are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the applicable provisions of that policy.

For hygiene and product-safety reasons, opened or used skincare products may generally not be eligible for return unless they qualify under the applicable product-defect, damage or incorrect-delivery provisions.

10. Promotions, Discounts and Offers

From time to time, Sovediq may offer promotional codes, discounts, campaigns, bundles or other special offers.

Unless otherwise stated:

• Promotional offers cannot be combined with other offers.

• Offers may be subject to specific eligibility criteria.

• Promotional codes may have expiry dates or usage limits.

• Offers may be withdrawn or modified at any time, subject to applicable law.

• A promotional offer cannot be exchanged for cash.

Specific terms communicated with an individual promotion will apply in addition to these Terms.

11. Intellectual Property

All content available on the Sovediq website, including but not limited to:

• Brand names and logos

• Product names and packaging representations

• Text and product descriptions

• Photographs and graphics

• Videos and other visual content

• Website design and layout

• Original marketing content

is owned by or licensed to Sovediq and is protected by applicable intellectual-property laws.

You may access and use the website for personal and lawful purposes.

You may not, without prior written permission from Sovediq:

• Copy, reproduce or republish substantial portions of the website.

• Modify or distribute our content.

• Use our trademarks or logos commercially.

• Reproduce our product images or marketing materials for commercial purposes.

• Scrape, systematically extract or commercially exploit website content.

12. User-Generated Content

If the website permits you to submit reviews, comments, photographs, testimonials or other content (“User Content”), you remain responsible for the content you submit.

By submitting User Content, you confirm that:

• You have the right to submit the content.

• The content does not infringe another person's intellectual-property or privacy rights.

• The content is not unlawful, defamatory, misleading, abusive or fraudulent.

• The content does not contain malicious software or harmful code.

By submitting User Content, you grant Sovediq a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

Sovediq reserves the right to remove User Content that violates these Terms or applicable law.

13. Prohibited Activities

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to gain unauthorized access to our website, systems or accounts.

• Interfere with the website's security or functionality.

• Introduce viruses, malware or other harmful code.

• Scrape or automatically collect website data without authorization.

• Impersonate Sovediq or another person or entity.

• Use the website to distribute spam or unauthorized promotional material.

• Place fraudulent or abusive orders.

• Misuse promotional codes, discounts or other offers.

14. Third-Party Services and Links

The website may contain links to or integrations with third-party websites, payment gateways, logistics providers, social-media platforms or other services.

These third-party services are independently operated and may have their own terms and privacy policies.

Sovediq is not responsible for the content, availability, security or practices of third-party websites or services, except to the extent required by applicable law.

15. Privacy

Your use of the Sovediq website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using our website, you acknowledge that you have read and understood the applicable Privacy Policy.

16. Disclaimer

To the maximum extent permitted by applicable law, Sovediq does not guarantee that:

• The website will always be available or uninterrupted.

• The website will be completely error-free.

• All website information will always be current or free from typographical errors.

• The website will be free from viruses or other harmful components.

Nothing in these Terms is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded or restricted.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Sovediq shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products purchased through it.

Nothing in these Terms limits liability where such limitation is prohibited under applicable law.

Where liability can legally be limited, Sovediq's liability shall be limited to the extent permitted by applicable law and, where appropriate, to the amount paid by the customer for the relevant product or order.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sovediq, its affiliates, employees, representatives and service providers from claims, losses, liabilities or expenses arising from:

• Your violation of these Terms.

• Your misuse of the website.

• Your violation of applicable law.

• Your infringement of the rights of another person or entity.

• Fraudulent or unauthorized activity associated with your account or orders.

This provision shall apply only to the extent permitted under applicable law.

19. Suspension or Termination

Sovediq may suspend or terminate your access to the website where reasonably necessary, including in cases involving:

• Fraudulent activity

• Abuse or misuse of the website

• Violation of these Terms

• Unauthorized access attempts

• Conduct that may harm Sovediq, its customers or its systems

Termination will not affect rights or obligations that arose before termination.

20. Force Majeure

Sovediq shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, epidemics, pandemics, governmental actions, strikes, civil disturbances, internet or telecommunications failures, transportation disruptions, or other unforeseen events.

21. Changes to These Terms

Sovediq may update these Terms from time to time to reflect changes in our business, website, products, services, legal requirements or other circumstances.

The updated Terms will be posted on this page with a revised effective date.

Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection and other mandatory legal rights, disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Bengaluru, Karnataka, India.

Nothing in these Terms prevents a consumer from exercising any mandatory statutory right or remedy available under applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

The remaining provisions shall continue in full force and effect.

24. Entire Agreement

These Terms, together with the Sovediq Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Sovediq website and purchase of products through it, subject to applicable law.

25. Contact Us

If you have any questions, concerns or complaints regarding these Terms or your use of the Sovediq website, please contact us:

Sovediq
Email: info@sovediq.com
Phone/WhatsApp: 9886100133
Website: sovediq.com
Registered Office: C404, Amoda Valmark, Off B.G. Road, Bengaluru 560083

Sovediq — Clinically Inspired Balanced Skincare